Very satisfied

The representative followed the rules strictly and did not try to upsell anything. I had prepaid for a full tank of gas through QEEQ (so I didn't need to return the car with a full tank). The agent was unaware of this and insisted on a full tank return, and seemed annoyed when I asked further questions. After confirming with QEEQ that everything was fine, the representative went to the back office and made me wait for a while. Eventually, another person came out to handle the transaction.

The car pick-up process was quite fast. The entire floor in San Jose was filled with rental companies.

Very pleased with the service. Received free vehicle upgrade at pick-up time.

I found it to be quite seamless. There was no price drop. Disappointed that rentals aren't approved if over the age of 65.

Like: They were out of small cars, so gave me a bigger one for the same price. Nice maintained cars.