Staff arrived to work 15 minutes after the desk opening times. All other rental desks were operational from 8AM except Budget who started at 9 (well 9:15). That was very annoying!

the van exceeded my expectations, the staff who gave me van were excellent, the night before I handed vehicle back someone damaged the van outside my house, the damage charge was £366 which for a 2 inch scuff was excessive, and even though I had just filled the vehicle with fuel the man gave me a fuel charge which he did not tell me about which was just plain sneaky.

Arrived at the Budget Desk to be told that I needed a printout from DVLC giving details of any points on my Licence. Wasn't aware that this was needed but one of your staff was very helpful and in the end was able to take the van. You need to make this requirement VERY CLEAR and not hide it in the small print. We booked a Mercedes van but were given a Peugeot instead. The van was OK but I did not realise it would have AVIS signage in large red letters on the side!!!!!!!