It's not my first time renting a car in Vancouver. I've rented from both National and Alamo before. National, possibly because of its larger size, seems more arrogant. Alamo offers warmer service and provides more detailed instructions for pickup and return.

Terrible attitude. This was my third time renting a car overseas, and it was the worst experience. The company's female staff member had no professionalism. After failing to provide the pre-booked vehicle without a valid reason, she unilaterally changed the reserved model, pushing for a more expensive car. After I refused, she offered a low-configuration car at the original price.

I didn't buy extra insurance because the counter staff had a cold attitude and didn't say much. They just handed me the keys without showing me to the car. Fortunately, the staff at the rental company next door were very helpful. I initially just asked about daytime running lights, but they enthusiastically showed me how to use all the lights and where to open the trunk and refuel. When returning the car, the counter staff still had the same cold attitude, but the person who inspected the car provided excellent service.

Detailed explanation of various insurance fees when picking up the car. Easy return process, and scanning the QR code to check the fuel level.

The rental company's airport location is clearly marked in the arrivals hall. The staff were very friendly. When I returned the first car with issues, they assisted me in selecting a new one and even test-drove it before handing it over.