Although the store is small, the car was great. I rented a Tiguan and got a free upgrade to a higher-end Kia SUV. No upselling when picking up the car, and no issues when returning it. After notifying them by phone at the airport, they arrived in 5 minutes.

They provided a nearly new Mercedes with only a few thousand kilometers on it. The deposit wasn’t as high as mentioned in many guides, only a 800-euro pre-authorization. Both the pick-up and return procedures were very simple, likely because cars are much cheaper in Germany. They didn't even inspect for damages thoroughly during the return.

Very enthusiastic service. They even helped set up the car's navigation system. The car was in excellent condition, having only driven about 3700 kilometers when we picked it up.

I had reserved a VW Golf wagon or an equivalent model, but when I arrived at the store, which was already closed, the only option available was a Kia Sportage. Initially, I was disappointed, but after driving it for a while, it changed my perception of Korean cars. Being a compact SUV, it had significantly more space than the Golf and offered a better view. The car was almost brand new. It had four-wheel drive and 184 horsepower, which provided ample power. The overall rigidity was good, and the suspension was balanced. It came with various features, including a navigation system, front and rear sensors, and a rearview camera, which were very helpful in the narrow underground parking garage. They even provided a child booster seat free of charge. The only downside was that I couldn't find the pickup vehicle at the designated meeting point after getting off the plane. Both the store, which was closed, and the pickup person weren't answering their phones. After waiting for a while, we reluctantly boarded the hotel shuttle bus, and finally, at the last moment, we saw a car with the CARO logo arriving. However, we were delayed much longer than expected due to the long distance between terminals and the long queues at customs.

The store is located in a small town outside the airport, next to a Total gas station. After calling from McDonald's nearby, staff promptly came to pick us up. The car was ready on arrival, a brand new Golf TDI with only 5 km on it. The staff was very nice and provided many important tips. The return inspection was thorough. Overall, it was a great experience. I would choose them again when visiting Munich.