They provided a nearly new Mercedes with only a few thousand kilometers on it. The deposit wasn’t as high as mentioned in many guides, only a 800-euro pre-authorization. Both the pick-up and return procedures were very simple, likely because cars are much cheaper in Germany. They didn't even inspect for damages thoroughly during the return.

Waited almost 40 minutes for the pickup at the airport, despite multiple calls. However, overall it's still acceptable, service is good, and the return process was quick, arriving within 5 minutes after contact.

They upgraded the booked Mercedes C-Class station wagon to a diesel Touareg 3.0L with real-time GPS free of charge. It was a new car with only 1200 kilometers on it. Solved our luggage issue. The service was attentive, and they introduced us to famous German attractions.

We had a car accident during our rental period, and because the car was damaged, we couldn't continue our journey. Caro sent a new car from Germany to a rural area in France, 1000 kilometers away, within a day. Their dedication is commendable. We were deeply moved and highly appreciate Caro's people-centric approach. We also recognize that all the cars provided by this rental company are new Benz models, which is excellent!!! The only downside is that the airport does not have a fixed pickup point, making it harder to find.

CARO provided excellent service and the car pickup process was convenient.