I prepaid 1392 RMB for a Ford Mondeo. Upon arrival, I was given a Nissan Qashqai instead, without being informed of additional rental costs and numerous extra fees. They charged my credit card 625 euros, which we initially thought was a deposit. Without internet access, we couldn't check emails, and the staff used a very small handheld device, not explaining the crucial charges before asking us to sign. This is outright fraud. We only realized we had been deceived after receiving the receipt upon returning the car. We must file a complaint.

QEEQ is a great company with excellent service. I've chosen them for my international trips over the past few years.

The rental price was displayed as 314 euros during booking, but the actual charge was 415 euros. An additional driver cost 70 euros more. Why wasn't this information provided earlier? And what is the extra 30 euros for? It feels like they may have overcharged us.

The pick-up and drop-off procedures were very convenient, and the car was in excellent condition. It was a new car with only 3000 kilometers, and being a diesel car, it was powerful and fuel-efficient. We only spent less than 200 euros on diesel for 2200 kilometers. The seven-seater was spacious for five people, and the luggage space was ample, making it perfect for long trips.

The customer service is very enthusiastic.