The service in general was okay, but they didn't provide the model we originally booked. The substitute model was much uglier, or we would have to pay extra for an upgrade.

The service attitude was just average.

Everything else was great! I booked a Golf but they gave me a Renault Clio, which was nice! It felt great to drive! However, finding the return route in Rome was really tough. The garage is on the seventh floor of the parking lot with no signs at the entrance. I missed it and had to navigate a lot of one-way streets before finally finding my way back. So frustrating!

Like: Car is fantastic condition
Dislike: A little pricey that expected