The customer had paid the deposit, but the rental car customer service failed to promptly notify the car rental company of the flight information, resulting in no car being available. The service was very unsatisfactory and caused significant inconvenience to the customer. Ridiculous!

This company is terrible and untrustworthy. They pressure you into buying full insurance, tell you that there's no need for a vehicle inspection, and then charge you for pre-existing damages. It seems that the previous renter probably paid for the damage and now they are scamming new renters with full insurance to repair the car. Your company in Berlin doesn't even pay for parking fees and gets chased away. It's a disgrace that such a terrible company can exist in Germany and tarnish the country's reputation.

In Frankfurt, the so-called driver's license certification provided by Zuzuche didn’t work with Global Drive, wasted 5 hours, and had to rebook a high-priced car with European Car through Zuzuche.

I booked a 320 on the website, but at the store, they insisted on giving me a 1.2T Skoda Fabia because I was under 25. The rental fee was not reduced, and I was forced to purchase full insurance and prepaid fuel.

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Dislike: I booked a BMW X1, but was given a Ford Edge. Later found out that the Ford was not cleaned before handed to me. Also, the petrol tank was empty.