The store was quite empty, and the staff were friendly

The car was new, with only 6000 kilometers on it. It still had that new car smell. European cars might be different from cars back home; you need to press the accelerator harder, otherwise, the flow is very severe. Everything else was good, and returning the car was also very easy.

The car was a free upgrade. Very nice and spacious. Unfortunately, Hertz counter in Memmingen airport opens a little late for our flight. We arrive at ~7 am and the counter used to open at 7:30 which was fine. Last time someone showed at 7:50 and told us they actually open at 8:00. This will leave us to wait 1 hour to pick-up the car on future bookings.

Super awesome price tracking feature. We got to save 22% on what we were willing to pay when we booked.

Car with foreign plate no. and a lot of damages. Some of the damages were not recorded before I picked up the car.

The booking was great but we were somewhat surprised that to add my wife as a second driver would have almost DOUBLED the rental!!!!! The practice of charging an advance for fuel of 5 euros per litre is excessive but does ensure the vehicle is returned full of fuel. The representative who accepted the returning vehicle was very helpful and came out to check that the vehicle was undamaged and full of fuel.

Simple and safe