CAR RENTAL REVIEWS ON HERTZ IN FRANKFURT

The rental company was very responsible. When the car broke down in Berlin, they promptly arranged a tow truck and provided a replacement car the next day without any hassle. Excellent service!

Overall satisfactory. We got a diesel Ford Focus with space for three suitcases, perfect for our group of three. The space was ample, though the car wasn't very new and had several scratches noted by email at each location. I had purchased insurance, but it seems the urea wasn't checked beforehand, and on the last day, the system kept warning that it was depleted while we were heading to the airport. Unfortunately, nearby gas stations did not have the required urea, so the system kept beeping as we drove to return the car. Overall, the car was in good condition; diesel cars are fuel-efficient and offer good power. Driving between different EU countries was hassle-free.

Satisfactory

Great service, staff were very friendly.

I'm quite satisfied with everything, it's really convenient.

There was a one-hour delay during car pickup, but fortunately, it didn't affect much. The car was in good condition, and the procedures were simple. On the last day, the tire had a slow leak. QEEQ customer service was very proactive in providing assistance, but the road assistance service in Germany was disappointing and very slow to respond. Both pickup and drop-off were at Frankfurt International Airport Terminal 2.

Picking up and returning the car were both very convenient.

This was my first time renting a car from the Hertz branch in Frankfurt, and due to the crowd, I had to wait in line for about 30 minutes.

The car rental and return procedures were very convenient, but they charged a 680-euro deposit, and I don't know how long it will take to be refunded.

Warm and friendly service, brand-new SUV with spacious interior and powerful performance.

Convenient and efficient

I went there in the morning, it wasn't crowded, and the service was satisfactory.

Professional service, very friendly attitude, no hidden fees or scams. Hertz is a reputable company worth trusting.

Excellent service.

The car was not refueled to full upon pickup, and the interior was stained. However, the rental company acknowledged this upon return.

Very good

Got downgraded, but it's acceptable.

Very satisfied

The line at the airport rental desk was quite long, but picking up the car was easy. I grabbed the keys and walked to the parking lot myself. Returning the car was pretty smooth too—just followed the signs to the designated return area, left the keys inside, and the staff simply let me go. Super convenient! I booked a Ford Focus but ended up with a Renault ARKANA. The car was in great condition, just 18,000km on it, and drove really smoothly. However, the in-car navigation was terrible—either the network was bad or the system itself had issues. The GPS stuck on one spot the whole time but still somehow kept prompting me to make random turns. In the end, I had to rely on my phone’s navigation app.

Morning flights at Terminal 2 are limited, so there's not much waiting time. When picking up the car, they might try to sell you insurance. Just inform them that you've already purchased comprehensive coverage in your home country.