Enterprise Frankfurt Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Maria Felix

Germany

Reviewed: Sun, May 31, 2015

About Enterprise: 10.0 /10

The rental spot was quite small and hard to find. After arriving at Terminal 1, you need to take an elevator to the car rental area. The GOLF I initially wanted to rent wasn’t available, so they gave me a Renault instead, which was relatively new. The rental process went smoothly; they just checked my translated driver's license. Returning the car was equally hassle-free, even though I was an hour late, they didn't mind, and I just handed over the car without any issues. Also, when renting the car, the staff might try to sell you full insurance, but don’t worry about it as the QEEQ confirmation clearly showed I already bought full insurance, so no need to purchase it again. I can recommend buying full insurance directly from QEEQ; it's not expensive. Fuel prices are high in Europe, and the car I rented was diesel, costing over 30 Euros for half a tank.

About QEEQ: 10.0 /10

Enterprise

Frankfurt Airport(FRA)

Frankfurt

Germany

1 days rental

Relevant Reviews on Enterprise Frankfurt Airport

Greg Gunter

Germany

1 days rental

Enterprise

Frankfurt Airport(FRA)

Frankfurt

Germany

Reviewed: Wed, Jan 3, 2018

About Enterprise: 2.0 /10

I rented a station wagon, but they only gave me a Ford Focus hatchback (see picture, it's not a station wagon and very small). They insisted this was the station wagon, which was completely unusable for four people. In the end, I had to pay to upgrade. This rental company is quite deceitful.

Flora Bess

Germany

1 days rental

Enterprise

Frankfurt Airport(FRA)

Frankfurt

Germany

Reviewed: Mon, Dec 11, 2017

About Enterprise: 2.0 /10

Completely dishonest. Confirmed an automatic MPV at booking, but at the airport, they said they didn't have one, so I had to take a van. There was no damage when returning the car, confirmed in person, but they still forcibly charged 500 euros on my credit card, refunded only after multiple complaints. When picking up the car, I noticed the rear wiper was broken, and it was clearly noted in the contract, but they still charged over 100 euros, claiming it was a repair fee. They repeatedly confirmed it was a gasoline car, but it was actually a diesel, almost damaging the engine.