They sting you with paying for the full tank of fuel in the vehicle and then a 'service charge'. The usual trying to upsell which gets boring to listen to by pushy desk staff.

The pick up process at the firefly desk at Malaga airport was terrible. Unbelievably slow - over an hour wait - despite me completing all the details in the UK before we travelled. There should be some desks dedicated to prebookings and some for on the spot reservations. The staff desperately tried to sell me more insurance. When I refused, they tried to used scare tactics to add more pressure. After queuing in the airport, I then had to go to another office in the carpark to collect the keys. Having been travelling with three children from 3:30 am, not ideal at all!!

Very easy to use and book online and very cost effective.

The seller Fooled us by saying if you take the full insurance you pay 108 but basic insurance you pay 48 . But in the end I paid both ! No one helped me with that but I’ll make sure of speeding my experience to everyone I know ! This was SCAM

the counter service was very poor and slow. instructions were bad. over charged me for items already covered by the rental agreement. the car was very dirty and full of scratches