Great car rental experience

The car model matched the order, pickup was easy, and there was no pressure to upgrade or add insurance.

The counter staff at Budget could not have been more helpful. Although our pickup point was not busy we found the staff to be 100% professional and helpful. The car was ready for collection and was spotlessly clean.

The booking process including selection of insurance was very straightforward. An email enquiry was answered very quickly and accurately.

The car was booked for 1pm. We arrived at that time to find a huge queue at the counter, and a large number of frustrated customers waiting near the doors. It took ONE HOUR to get to the top of the waiting line. At that point the Budget staff member told me that I would have to wait for the car as not enough cars were available! I now realised why so many other customers were very angry and waiting also. When I complained about this I was told that my pick up time was 1pm and it was now 2pm. I replied that I had to wait in the queue for ONE HOUR! He told me I would need to wait for the car "10 minutes". As it turned out we had to wait ANOTHER HOUR before we were called to collect the keys!!! We had to wait with our children for a total of TWO HOURS before we got the car! This is despite the fact that we had prebooked the car. Very poor service! The Budget staff clearly could not cope with the demand.

Easy booking, would do again, but not with Budget!

It appears no car in Canada comes with breakdown cover, so Budget tried to sell me extra cover, car dirty inside and outside