Europcar had long lines both times, and the process was very slow. Some customers ahead were dissatisfied and interrupted the staff to make jokes. When the staff got upset, they walked away and stopped serving. The upselling was quite persistent; they kept trying to sell an EQC upgrade, and when declined, they pushed insurance instead. After refusing both, their attitude turned sour. Previously, they charged a deposit of 250, but this time they demanded 700, which might be related to rejecting the upsell.

Very good, renting again this year in Canada.

Counter staff could have been friendly and more helpful

America was a very helpful staff member of Europcar.

They didn't have any SUVs in, so had to make do with what they did have (a skoda!). Was offered a number of upgrades for a cost, which I thought awfully kind of them. They seemed genuinely surprised when I suggested that I should be getting a free upgrade given that they didn't have the car I booked available.