We initially scheduled to pick up the car at 8 AM the next day. We ended up exploring Launceston until around 4 PM and decided to see if we could get the car earlier. The staff were very welcoming and assisted us with car selection and offered suggestions. They helped us switch to a different car and updated our information. Excellent service.

Good explanation, simple and fast.

Went smoothly but there was a bit of a queue. Not unexpected for an airport location but perhaps could have done with more staff on duty.

Car they gave me was not a hybrid so that’s a bit disappointing, the girl on the counter felt sorry for me she tried to do something for me but can’t which I understand, so I didn’t really get what I paid for

Carseat price was more than quoted through website as excluded tax. Carseat installation was very very poor and wrong size for child. Would never hire carseat again