They promoted full insurance, but didn't push further after I declined. The service was good.

Did not get the reserved model; the vehicle performance was not good, lacking power.

Standardized procedures, some small additional charges like extra insurance and whether to buy a full tank of gas, but experienced people can handle these easily.

There were only one or two people ahead of me and everything was well-organized.

Please note the difference between the address and the location on the map. It’s actually a car rental company inside the airport, so just head out of the airport and you'll find it. However, there was a problem with the address in Calgary as it was missing a space. Fortunately, our local friend explained how to understand the address correctly, ensuring we returned the car smoothly the next day.