The staff at Hertz Vancouver International Airport initially had a very enthusiastic attitude. However, when I declined their offer for an upgraded vehicle and an expensive GPS, their attitude turned indifferent.

The Hertz front desk staff was very nice. Noticing that my English was limited, they intentionally spoke slower, articulating each word clearly, which was very considerate. During the paperwork process, there were offers to upgrade the vehicle and purchase insurance, but after declining, the service remained warm and enthusiastic. I rented a Corolla but was given a Nissan Sentra instead. The car was good, the seats were very comfortable, though the power was a bit lacking.

Smooth and efficient pickup and drop-off process, reliable service.

Fast service

Smooth and convenient.