Aggressively pushed insurance, and my complaints were dismissed. Ended up paying for two insurances both domestically and abroad, costing over 10,000 yuan extra.

The pickup location was hard to find and there was no one to guide us. No staff was present when we arrived.

I had reserved a Volvo V40, but upon arrival, I was informed that it was unavailable and was offered a Ford instead. I assumed it would be a Ford Focus of the same grade, but after completing the paperwork and going to the parking lot, I discovered it was a smaller class car. Moreover, there were no staff members at the parking lot, and it was self-service pickup. This is clearly misleading and deceitful. If you don't have the specified model, you shouldn't charge for it. I felt very disappointed. I was carrying large luggage and didn't want to go back to discuss switching cars.

The airport location is very noticeable, the queue was short, and the staff were very professional. We needed to extend the rental period, and they offered a very favorable price right away. The entire process was very simple.

I had an experience of changing cars in Rome, Italy. Their efficiency was very low, and they didn't replace the car with one of the same class, but with whatever car was available.