I’ve always trusted Avis, but the rep I dealt with this time was really unprofessional. They kept reminding us to fill up with gasoline when the car was clearly diesel. Luckily our experienced driver caught it in time—putting in the wrong fuel would’ve been a huge problem.

The rental service was excellent, no issues at all.

Very satisfied.

The staff was very experienced. I was worried about communication issues with AVIS regarding price and insurance. In the end, the staff simply told us that if we had purchased insurance, we might need to pay upfront and then claim back from the insurance company. This appears to be the process for buying QEEQ insurance. However, we explained that we bought the car rental company's insurance. He quickly checked using the phone number and confirmed we had insurance. The car pickup and drop-off were very convenient. We used the self-service drop-off and received the final bill promptly. So far, we are very satisfied. Having a car made traveling around England much easier.

Not sure if the car was the category I rented but it didn't matter.