Waited too long to pick up the car, over half an hour purely for the staff to verify the information without any communication. No staff accompanied during pickup, making it impossible to confirm any potential vehicle issues.

Big company with excellent service

It's right across from the airport terminal, easy to find. Didn't have to wait at all for the car.

Excellent service.

The queue to pick up the car was very long. However, the service was very enthusiastic. There were no Chinese-speaking staff, but they had prepared Chinese translation documents for key communication topics (car models, insurance, etc.), which were clear enough to understand.