Fast and convenient.

Overall it was fine, but the additional charges during the rental process were not explained item by item, leading to unnecessary costs.

The service by the staff was excellent.

The sales method at Avis in the UK is very problematic. At T2, the staff told me that the Opel Crossland X I rented was unavailable, and I could only rent a small Vauxhall Astra, which could only fit one large piece of luggage. When I got to the parking lot, I saw several SUV-like Opels. After discussing with the manager at the store, they finally gave me a Vauxhall Mokka X.

Knew we already had insurance, so no hard sell.