The staff was very nice and patient, and the process was highly efficient. They routinely asked if I wanted to add insurance, but it was completely fine to decline.

The rental location is easy to find, just a few minutes from the airport, with great service attitude.

I followed the instructions to return the car and received a bill with no additional charges, but my credit card was repeatedly charged at midnight for two consecutive days without any explanation or invoice. I have no idea what the charges are for, and neither Hertz nor the car rental platform have responded after a week! It feels extremely risky to authorize my credit card to them! The car was in good condition, but how can this unauthorized charge issue be resolved?

Because we had four people and seven pieces of luggage, we reserved a Chrysler Grand Wagon Mini Van. However, upon arrival, we were informed that all the Mini Vans were rented out. Knowing we had a lot of luggage, they recommended a two-seater Van instead... After refusing, they gave us a seven-seater SUV, which barely fit all our luggage. The vehicle was not cleaned or inspected before being handed over. The staff's service was very perfunctory with little sense of service. Hertz is really overpriced and low quality. Since I had prepaid, the staff couldn't offer any discounts. Later, I rented from AVIS and the service was much better.

Excelente calidad del vehiculo

Muy fácil y excelentes tarifas