Hertz MUNICH AIRPORT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Darlene Leopold

Germany

Reviewed: Wed, Aug 6, 2014

About Hertz: 4.0 /10

There are actually very few Viano models available from HERTZ. When we went to pick up the car, they didn't have any left. They said our luggage was too much and that vehicles of the same grade wouldn't suffice, suggesting we upgrade to a VITO116, and charged us an additional 400 yuan for the upgrade. In fact, we didn't see any other vehicles of the same grade as VIANO in the parking lot. The staff member (an old lady) didn't upgrade us for free but rather persuaded us to pay for the upgrade, which felt a bit dishonest.

About QEEQ: 8.0 /10

1 days rental

Relevant Reviews on Hertz MUNICH AIRPORT

Maria Felix

Germany

1 days rental

Reviewed: Thu, Sep 5, 2019

About Hertz: 10.0 /10

Not many people picking up cars

About QEEQ: 10.0 /10

Burgess Bowen

Germany

1 days rental

Reviewed: Fri, Nov 9, 2018

About Hertz: 10.0 /10

You can pick up the car as early as 6 AM, no crowds.

Maxine Commons

Germany

1 days rental

Reviewed: Mon, Apr 9, 2018

About Hertz: 4.0 /10

Booked a Mercedes, ended up with a Ford. There were at least two similar Mercedes parked nearby. When I asked customer service, they said it's the same grade and refused to change.