An elderly German couple was punctual at the agreed meeting point, both for pickup and return.

Waited almost 40 minutes for the pickup at the airport, despite multiple calls. However, overall it's still acceptable, service is good, and the return process was quick, arriving within 5 minutes after contact.

The store is located in a small town outside the airport, next to a Total gas station. After calling from McDonald's nearby, staff promptly came to pick us up. The car was ready on arrival, a brand new Golf TDI with only 5 km on it. The staff was very nice and provided many important tips. The return inspection was thorough. Overall, it was a great experience. I would choose them again when visiting Munich.