Although not at the airport, there is a shuttle bus service which is very convenient. The handsome guy patiently listened to our broken English and responded, even slowing down his speech!

The company is excellent. The pickup and drop-off services were done by elderly gentlemen who were very polite and explained everything clearly, including some important points to note. I was very satisfied with the car as well. I originally booked a Golf station wagon, but I got an upgraded Volkswagen Touran, and it was a luxury version—very happy about that. I do have a personal driving habit; I'm used to driving sedans in China, so the Touran felt a bit high. Also, a warning light came on during the trip indicating that I needed to add engine oil, which might be related to Volkswagen's oil consumption issue. I checked the dipstick; the oil was dark but the level was normal, so I didn't contact the rental company and continued driving. However, for someone not familiar with vehicle performance, this could be troublesome. But, just call CARO and they will promise to come immediately to get you a new car!!!

The car provided by Caro exceeded expectations with no additional fees. The staff was excellent, answering every question we had with detailed and serious attitudes. However, one car in our group mistakenly used gasoline instead of diesel due to a lack of knowledge, disrupting our trip and incurring high repair costs, which became a major issue for our travel. Upon returning, I carefully read the rental order email and noticed a mention of this issue in the pickup instructions. Honestly, we never expected a small car to use diesel before going to Germany. Years of driving in our home country made us think all small cars use gasoline. If our friends hadn't made this mistake, I wouldn't have known whether we would have made the same error on our first refuel. The thought still worries me! It would be great if the rental staff could spend a minute to show us the fuel type by opening the fuel cap, preventing such mistakes. Therefore, I strongly suggest including a note about fuel type during car handovers, especially in international rentals!

New 3000 km KIA SUV, diesel, 7 liters per 100 km. The run-in period was alright. The pickup was tricky. I informed QEEQ's customer service about the details afterward. The pickup location should be TERMINAL 2 ARRIVAL, P29 parking lot. The guy waited there for a long time, and the shop's phone was unreachable. This wasn't CARO's fault. I hope QEEQ will write down this location clearly in the future to avoid customers waiting. During drop-off, the GPS directed us to the wrong place, and we were an hour late. The staff were great. Couldn't find the P29 entrance; too many one-way streets. Parked at P20 and found the staff there.

We picked up the car with our child, and the staff gave our kid a plush toy which they absolutely loved and brought home. We're very grateful.