Good

The service attitude was excellent, no pressure to add extra insurance, the process was quick, and all questions were explained clearly.

Everything about the car rental was very good indeed except the time to it took to pick up the car. It took over 2 hours ! The representatives were very pleasant and helpful but each customer took an average of 30+ minutes to process, only one customer was processed under 30 minutes. The drop off time and process however was excellent !

Very impressed with Easyrentcars.com. The process of booking was easy and clear.

Tried to charge me for fuel but had to show them it was Full to Full. Then gave me a van instead of a car and said they didnt have anything else. Was asked to come back next day and picked up a better car. Hassle but worth it in the end

At pickup the counter staff insisted upon charging me a refuelling charge even though I had booked Full to Full. The Voucher was not complete with Full to Full details. I had to use my own phone to get onto my Emails to find reference to Full to Full. Staff claimed they did not have internet access to do this themselves. Eventually showed them the confirmation and had a new contract printed. Still waiting to see if they refund me the refuelling charge on my credit card. This was highly stressful and meant that I was forgotten about for a long time whilst later arriving customers were dealt with.