Good

Very good overall, smooth experience. They only tried to upsell the highway ETC, which I didn't rent. However, there were few staff members so I queued for over half an hour. Americans work quite slowly.

The service was very friendly

The officer was totally confusing. We received multiple tickets. When you add them all up it was $1000+ but she kept insisting us we will be charged around $150 in the end. Later on she said $250 - it was a complete mess. We noticed scratches and damages in the car and when we asked for another car she said "just take a photo of the damages and you should be fine" what does that even mean? Terrible service.

I was provided pictures of the vehicle in regards to minor scratches etc. Upon going to the vehicle, there were more severe scratches that I had to photograph and return to the counter to show the counter staff. Also, there was no windshield washer fluid . I needed this during my drive from San Fran to LA . Something so minute should have been taken care of prior to releasing the vehicle.

The main issue is the car (economy) we wanted was not there. We were not the only ones this happened to. we were offered an upgrade but again the upgrade was just the only one car in the lot! Very big and not for us. Had to wait for a car to become available. This has happened to me twice with Thrifty at JFK. For this reason I'll be booking with someone else next time.

Booking process was good. I didn't use price dropper. I would recommend easyrentcars and would use again.