The condition of the vehicle is good.

Caro might not be a large company, as they do not have a dedicated counter in the Munich airport terminal. Their office is a few minutes away from the terminal, but this does not affect their service quality at all. Staff members were already waiting at the agreed meeting point at the scheduled time. The car was a new one with only 3000 kilometers on it. The paperwork was completed swiftly, and the staff was very thorough and enthusiastic in their explanations. The return process was equally high-quality. The phone customer service was top-notch, with high efficiency in resolving issues. The high-quality and efficient service combined with low rates makes their overall rating higher than big companies like Hertz and Europcar that I have worked with before.

Excellent service. We didn't have time to refuel before returning the car, so they took us directly to the gas station. Fantastic!

Although it wasn't at the airport, the pick-up and drop-off service was very good. The staff were kind and patient, actively helping to solve problems. In a narrow parking lot in Prague, we scratched the side mirror, but after honestly explaining, the inspector turned a blind eye and let it go. On the way to the airport, they kept us entertained, making it a very good company.

We picked up the car with our child, and the staff gave our kid a plush toy which they absolutely loved and brought home. We're very grateful.