Everything was perfect! Just had a minor scratch that cost over 5k to repair! ?

Hope they can be more enthusiastic and personalized in the future

Waited almost 40 minutes for the pickup at the airport, despite multiple calls. However, overall it's still acceptable, service is good, and the return process was quick, arriving within 5 minutes after contact.

The service was great, but when returning the car, the specified spot was Terminal 1, Bus Stop 29, which was nowhere to be found. There were only stops 1-24. I had to ask many people, none of whom knew either. It took over an hour and numerous international calls to finally reach someone. Even the car rental return center at Frankfurt Airport was easier to find. If there is no return location at the airport, it is suggested to choose a more easily accessible location. Returning the car in Stockholm was much easier; there was a fixed location. However, the navigation couldn’t find this spot, and I had to ask many people to find it when picking up the car as well.

Arrived early and called CARO, someone arrived to pick us up. The staff were very helpful during the rental process, and the return took less than 5 minutes.