Overall satisfied, but didn't get the reserved model.

Good, affordable

The car was satisfactory, but the only dissatisfaction was that I was told the return location was not at the airport. Eventually, the rental company did pick up the car at the airport.

The company is excellent. The pickup and drop-off services were done by elderly gentlemen who were very polite and explained everything clearly, including some important points to note. I was very satisfied with the car as well. I originally booked a Golf station wagon, but I got an upgraded Volkswagen Touran, and it was a luxury version—very happy about that. I do have a personal driving habit; I'm used to driving sedans in China, so the Touran felt a bit high. Also, a warning light came on during the trip indicating that I needed to add engine oil, which might be related to Volkswagen's oil consumption issue. I checked the dipstick; the oil was dark but the level was normal, so I didn't contact the rental company and continued driving. However, for someone not familiar with vehicle performance, this could be troublesome. But, just call CARO and they will promise to come immediately to get you a new car!!!

Great company and the car was good. The only issue is the lack of transparency in the charges. I rented the car for an additional two days on-site, returning it on April 14. On the 16th, the originally reserved amount was charged. The extra two days were charged through two separate transactions the following month (one for over 600 USD and a refund of over 500 USD). Additionally, there was a 100 EUR prepayment on June 3. I don't understand why. Such arbitrary preauthorization abuse raises concerns about customer protection.