Dishonest company with overcharging practices. Before returning the car, I made sure to fill the tank completely. I drove approximately 270 miles and spent over $50 on gas (hybrid vehicle). Then, I drove about 25 miles to the airport to return the car. The attendant checked the vehicle and said everything was fine. However, later I received a bill stating that I was charged for 3 gallons of gas at a cost of over $40. Driving 270 miles used just 13.3 gallons of gas, but they claimed I needed 3 gallons for a 25-mile drive to the airport. This is truly a dishonest company.

Very satisfied

Average

It took me a while to find it, but it was actually right at the hotel front desk. I rented a Chrysler 200 but was given a Kia KX5 instead. Since it was an SUV, I accepted it. I bought extra third-party liability coverage on QEEQ, but the rental staff insisted there was no such coverage. I ended up paying an extra $20, only to find out later that the coverage was for interior passengers and property damage. I don't think it was a language issue.

Paid extra for a vehicle that would seat 7. The car did not seat 7, it seated 5. When I spoke to the Hertz staff she indicated that the car does seat 7 and told me it has a third row seat. I went back out to the car to check and It did not. She told me the only other car they could offer me would cost an additional 100.00 per day.