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Reviewed: Fri, Feb 23, 2018
About Europcar: 2.0 /10
Backstab! Renting the car was fine, returning it was also fine. But after returning home, my credit card was suddenly charged £60 for cleaning. Actually, thanks to my children growing up, this was the cleanest car we've rented abroad so far, just needed a little cleaning. Complaining to the rental company got me a vague photo. If they found it dirty, they should have pointed it out and charged the cleaning fee at that time, I wouldn't have argued. They should provide proof when making accusations. It feels like small car rental companies lure you in and backstab you later.

Relevant Reviews on Europcar LONDON HEATHROW AIRPORT

Edmund Waters

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Reviewed: Fri, Jun 20, 2025
About Europcar: 8.0 /10
Satisfied
About QEEQ: 10.0 /10

Mamie Jonah

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Reviewed: Thu, Sep 7, 2017
About Europcar: 10.0 /10
Received a brand-new Golf, no unnecessary talk, no push to buy insurance. Very satisfied, very satisfied.

Esther Katte

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Reviewed: Wed, Jan 24, 2018
About Europcar: 4.0 /10
They kept pushing us to rent more expensive cars.

Mike Sally

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Reviewed: Mon, Jul 31, 2017
About Europcar: 4.0 /10
Persistently pushing insurance and failing to mention important things when renting the car, such as the congestion charge in London.

g.Nutt

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Intermediate | Skoda Octavia Estate or similar
Reviewed: Wed, Sep 4, 2019
“We received conflicting information during the car hire period when we had questions about extending”
About Europcar: 10.0 /10
We received an unexpected upgrade
About QEEQ: 9.0 /10

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