The overall service of the rental company was good. However, there was a mistake when renting the car. The staff mistakenly wrote gasoline on the contract. The contract indicated to fill with 95 gasoline, so we did as instructed. However, the car was a Hyundai i30 diesel version and required diesel. Because of the incorrect fuel, the car broke down and couldn't start.

Unjustified charges, poor service attitude.

Finding the ENTERPRISE in Cologne was very difficult; it's inside a car market, not by the roadside. It was snowing on the day of pickup, but since there was no line, the process was very quick.

The condition of the car was excellent, 12000km, the model was upgraded, but it wasn't a free upgrade - they did charge extra for the model upgrade. However, the fee wasn't very high and was acceptable. Returning the car was very smooth and the paperwork was simple. I just don't know when the deposit pre-authorization will be refunded!

We rented a Ford S-max minivan to go skiing to Austria. The car was all the time located in the secure car parking in front of the hotel. Unfortunately, either due to the cold or snow, the car window cracked. There was no sign of any external damage. When I returned the car, a member of staff told me that it should be no problem. When I got home, I saw a bill for 500 euro. I feel that I got ripped off for nothing(manufacturing defect). Good luck in resolving this issue as well, the expected response times are longer than 7 days.