After a bad start everything was good

The staff are efficient and courteous. However, the pickup location for the shuttle has changed. Now it's at the international departure shuttle waiting area, no need to go underground.

Reviews read were sometimes terrible but the price difference was huge. So we paid for the extra insurance and took a chance and everything was really very good. Apparently Routes rules are really strict so perhaps be careful about the T&C's. We would definitely use again if the prices stay low. They don't actually have any Nissan Pathfinders but the big Dodge was fine.

The vendor appear disorganized, it took a long time to pick up even only 2 customers at the moment. Nearly one hour to pick up the car and 30 mins to drop off. Unique experience not found anywhere before. Inexpensive is a leverage, however, you need to expect what you are paying for with a little bit more disappointment especially you are in rush or too tire to deal with the slow service.

The app is easy to use. Will continue.

long waiting time for car pick up. Customer service was good though.

Like: Friendly and very helpful staffs, great price for the vehicle
Dislike: It would be great if there's more car model to choose