PATHETIC, RIDICULOUS, LONG WAIT for PICKUP, LONG WAIT for DROP-OFF, MISMANAGED rental agency

S.RAINA

Canada

Reviewed: Wed, Aug 28, 2019

About Routes: 3.0 /10

The car was pathetic and very old!! The ROUTES rental agency was over-booked and over-crowded and completely mis-managed. No person knows what he/she has to do and every person does every thing. People keep waiting and shouting but nothing happens. Very less staff to manage so many cars. If you are BC resident you have to deposit $1000 and God knows when they return it back and the credit card is on hold due to this, seriously ridiculous, unprofessional and unethical!!!

About QEEQ: 8.0 /10

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Medium SUV | Jeep Cherokee or similar

1 days rental

Relevant Reviews on Routes Vancouver Airport

P.Day

Canada

8-day rental

Large SUV | Dodge Durango or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Mon, Jan 13, 2020

“Overall good. The inflexibility of EasyRent to help make a small adjustment is a concern”

About Routes: 8.3 /10

Routes staff were very helpful. One piece of feedback is about winter tires and chains, it didnt come up in the conversation during pick up and turned out they are required by law in many areas of British Colombia during winter. Not having them results in fines, Would be good for the staff to highlight this. OR for the Easyrent website to also highlight this and offer it as an option.

G.Smith

Canada

6-day rental

Economy | Kia Rio or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Fri, Oct 18, 2019

“Great Value”

About Routes: 9.3 /10

Off-airport location so you need to call upon arrival and get picked up. Information was provided at booking, and good instructions were provided when I called. Pick-up was quick and efficient. The only issue I had was that they just tell you to return the car with however much fuel is in it when you pick up. I'd prefer to start with a full tank as it's difficult to determine exactly how much fuel was used.

About QEEQ: 8.0 /10

D.Lake

Canada

2-day rental

Economy | Kia Rio or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Fri, Sep 20, 2019

About Routes: 7.3 /10

We waited a long time to get the car, the staff at the counter and on the phone were not very friendly. The car was not very clean, they hosed down the outside while we were waiting, the inside was dusty and dirty. The prices were really good.

About QEEQ: 10.0 /10

It was really easy to book online.

Dutchman

Canada

11-day rental

Medium SUV | Jeep Wrangler or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Tue, Sep 17, 2019

“Great experience and Price”

About Routes: 10.0 /10

Almost new Vehicle (3800 KM) Pick up was easy and fast. Drop off was great too, had to wait a little for the Airport shuttle due to the high volume of people dropping of Vehicles at the same time. Did not create any issues for us since we had plenty of time to catch our flight home.

About QEEQ: 10.0 /10

Great Booking Platform, Price protection safe us money, nice IOS App, will use this platform again.