The service was terrible. When I arrived, there was no one there. After waiting for more than half an hour, someone finally showed up. Even then, nobody attended to me immediately. When they did, they were indifferent.

A very professional car rental company.

They promised Chinese translation assistance during the reservation, but no one contacted me at the agreed time or during pickup.

Waited for an hour and a half to get the car! They explained that it was due to the Chinese New Year, so there were more people, but the problem was that there were hardly any Chinese people in line, mostly foreigners. I booked a mid-size SUV, Mitsubishi Outlander, but ended up getting a Camry. Didn't want to wait any longer, so I took the Camry. Overall, I felt the efficiency was a bit low.

Highly recommend, staff were nice and gave us an upgrade, smooth pick up and drop off, no hassle