Thrifty, Melbourne Airport Car Rental

3% OFF

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Thrifty - Melbourne Airport Information, Car Rental Instructions & Policies

Address

Melbourne Airport Terminal Building

Telephone

+61392416100

Pick-up Instructions

The Thrifty - Melbourne Airport car rental location is in terminal

You can walk to the counter of Thrifty - Melbourne Airport car rental.

The rental office is located on the ground level of the ParkRoyal Hotel, opposite Terminals T1, T2, and T3, behind the large Melbourne sign. If you arrive at Terminal T4, make your way outside to Terminal T3 to cross the road . Please proceed to the office to complete your rental contract.

Drop-off Instructions

When approaching the airport area, follow the road signs marked "Car Rental Returns." After passing through the center road traffic light, keep right and watch for overhead signs indicating "Car Rental Returns" at the entrance. Enter through the Car Rental Return car park entrance. Follow the rental company logo to the designated return area. Google map link: https://maps.app.goo.gl/LDVHwiWde2t9qsET6

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	06:00 -23:30	06:00 -23:30	06:00 -23:30	06:00 -23:30	06:00 -23:30	06:00 -23:30	06:00 -23:30

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 25 years old with charge of AUD 25 - 42.94312 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation.You must present your original driving licence with the original IDP at the counter.

Original driving licence + NAATI Translation

The translation of the driver's license certified by the Australian Translation and Accreditation Institute (NAATI) can be used to rent a car and drive in Australia.

For local renters, you need to bring:

Full driver's license issued in Australia

Additional Extras

Extras Prices

Additional driver

Note that all drivers must provide their valid documentation.

AUD 5.5/day

capped at AUD 27.5

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

AUD 19/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

AUD 24.2/day

capped at AUD 96.8

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

AUD 24.2/day

capped at AUD 96.8

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

AUD 24.2/day

capped at AUD 96.8

Cross Border

To be updated

Cross Islands

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Bruny Island, Churchill Island, Phillip Island, Mornington Peninsula, Kangaroo Island

Thrifty will allow the vehicles to be taken to Bruny Island provided you pick up from certain branch. Such as Sydney Airport，Hobart Airport, Hobart City,Adelaide Downtown, Launceston Airport and Launceston City. Please confirm the surcharges with supplier. Customer should be liable for all the damage when transiting the cars. The vehicle insurance deductible may be adjusted,please consult the counter staff for details.

Must-not:

Taking rental cars to following islands is not allowed：
Rottnest Island, Fitzroy Island, Mornington Island, Mariah Island, Magnetic Island, Fraser Island

Excess

Collision Damage Waiver Excess differs by car model:

AUD 4000-5500 for other car models.

EUR 1540 for Toyota Prado,

AUD 0 for Kia Cerato,Niro Plug In,Opel Astra,Kia Niro Hybrid,Renault Captur,Peugeot 2008,Pallet Gates Dropsides-diesel,Cubic Metre Van,Fiat Doblo Cargo 3.5m³ O Similar,Renault Master 10m3,Volkswagen Golf Gti,Audi Q3,Volkswagen Golf Gti,Nissan March,Kia Rio,Ford Fiesta,Mg Mg3,Mystery Vehicle,Toyota Camry Hybrid,Volvo S60,Toyota Kluger Hybrid,Audi Q5 Hybride,Mitsubishi Pajero Sport,Opel Grandland,Ldv Delivery 9,Van W Lift,Ford Transit Lwb,Cab Tray-diesel,Tray Ute,Dual Cab 4wd--4wd,Dual Cab Landcruiser-diesel-4wd,Ford Galaxy,Metre Tipper Truck-diesel,Kia Carnival,Alfa Romeo Stelvio Auto,Audi Q7,Pallet Curtainsider Lift-diesel,Cubic Metre Curtainsider,4wd Lid Canopy-4wd,Mercedes V-class,Carnival 6 Seater,

AUD 5500 for Audi Au A3 Sportback,

AUD 5500 for Kia Cerato,

AUD 5500 for Niro Plug In,

AUD 5500 for Opel Astra,

AUD 5500 for Kia Niro Hybrid,

AUD 5500 for Renault Captur,

AUD 6001 for Peugeot 2008,

AUD 6001 for Pallet Gates Dropsides-diesel,

AUD 6001 for Cubic Metre Van,

AUD 0 for Fiat Doblo Cargo 3.5m³ O Similar,

AUD 0 for Renault Master 10m3,

AUD 0 for Volkswagen Golf Gti,

AUD 6001 for Audi Q3,

AUD 7900 for Volkswagen Golf Gti,

AUD 0 for Nissan March,

AUD 0 for Kia Rio,

AUD 0 for Ford Fiesta,

AUD 5500 for Mg Mg3,

AUD 5500 for Mystery Vehicle,

AUD 5500 for Toyota Camry Hybrid,

AUD 5500 for Volvo S60,

AUD 5500 for Toyota Kluger Hybrid,

AUD 5500 for Audi Q5 Hybride,

AUD 6001 for Mitsubishi Pajero Sport,

AUD 0 for Opel Grandland,

AUD 0 for Ldv Delivery 9,

AUD 6001 for Van W Lift,

AUD 0 for Ford Transit Lwb,

AUD 6001 for Cab Tray-diesel,

AUD 6001 for Tray Ute,

AUD 6001 for Dual Cab 4wd--4wd,

AUD 0 for Dual Cab Landcruiser-diesel-4wd,

AUD 7900 for Ford Mustang,

AUD 5500 for Ford Galaxy,

AUD 6001 for Metre Tipper Truck-diesel,

AUD 5500 for Kia Carnival,

AUD 6001 for Audi Q7,

AUD 0 for Pallet Curtainsider Lift-diesel,

AUD 6001 for Cubic Metre Curtainsider,

AUD 6001 for 4wd Lid Canopy-4wd,

AUD 6001 for Mercedes V-class,

AUD 5500 for Carnival 6 Seater,

AUD 6001 for Toyota Yaris Cross,

AUD 6001 for Mystery Prestige Vehicle,

AUD 5500 for Opel Grandland,

AUD 5500 for Vauxhall Grandland X,

AUD 5500 for Volkswagen T-cross,

AUD 5500 for Kia Sportage,

AUD 0 for Tray With Gates-diesel,

AUD 6001 for Hilux Ute,

AUD 6001 for Hilux Xcab Ute-4wd,

AUD 6001 for Mercedes Eqa350,

AUD 5500 for Bmw 1 Series,

AUD 6001 for Audi Q5 Inc,

AUD 7900 for U5 Audi Sq5 Inc. Gps,

AUD 0 for Cubic Meter Van,

AUD 0 for Peugeot Partner,

AUD 0 for 25 Seat Bus,

AUD 0 for Lincoln Mkz,

AUD 0 for Mercedes Glc Coupe-diesel-4wd,

AUD 0 for Metre Truck Lift,

AUD 0 for Toyota Hilux,

AUD 6001 for Toyota Hilux Double,

AUD 6001 for Kia Carnival, Automatic - Guaranteed 2020/2021 Registered Car,

AUD 5500 for Subaru Outback Wagon,

AUD 6001 for C Class At,

AUD 0 for 12 Pallet Curtainsider-diesel,

AUD 6001 for Polestar 2,

AUD 0 for 22 Seat Bus-diesel--4wd,

AUD 5500 for Hyundai I30,

AUD 5500 for Vauxhall Insignia,

AUD 0 for Tray With Gate-diesel,

AUD 0 for Ford Transit,

AUD 0 for Iveco Daily 17m3,

AUD 0 for Dual Cab-4wd,

AUD 0 for Peugeot 5008,

AUD 0 for Volkswagen Passat,

AUD 6001 for Toyota Landcruiser--4wd,

AUD 7000 for 22 Seat Bus,

AUD 7000 for Metre Van Lift,

AUD 6001 for Equipped Toyota Prado-4wd,

AUD 7000 for Description Not Available-diesel,

AUD 0 for Toyota Tundra,

AUD 6001 for Equip 4wd Landcruiser-4wd,

AUD 6001 for Cab 3t Tray-diesel,

AUD 6001 for 4wd Dual Cab--4wd,

AUD 6001 for Tray Dual Cab-diesel--4wd,

AUD 6001 for Dual Cab Tray-4wd,

AUD 7000 for 25 Seat Bus-diesel,

AUD 0 for Special,

AUD 6001 for 12 Seat Bus,

AUD 0 for Citroen C4 Grand Picasso,

AUD 6001 for Mystery Vehicle Commercial,

Theft Insurance Excess differs by car model:

AUD 4000-5500 for other car models.

EUR 1540 for Toyota Prado,

AUD 0 for Audi Au A3 Sportback,

AUD 5500 for Kia Cerato,

AUD 5500 for Niro Plug In,

AUD 5500 for Opel Astra,

AUD 5500 for Kia Niro Hybrid,

AUD 5500 for Renault Captur,

AUD 6001 for Peugeot 2008,

AUD 6001 for Pallet Gates Dropsides-diesel,

AUD 6001 for Cubic Metre Van,

AUD 0 for Fiat Doblo Cargo 3.5m³ O Similar,

AUD 0 for Renault Master 10m3,

AUD 0 for Volkswagen Golf Gti,

AUD 6001 for Audi Q3,

AUD 7900 for Volkswagen Golf Gti,

AUD 0 for Nissan March,

AUD 0 for Kia Rio,

AUD 0 for Ford Fiesta,

AUD 5500 for Mg Mg3,

AUD 5500 for Mystery Vehicle,

AUD 5500 for Toyota Camry Hybrid,

AUD 5500 for Volvo S60,

AUD 5500 for Toyota Kluger Hybrid,

AUD 5500 for Audi Q5 Hybride,

AUD 6001 for Mitsubishi Pajero Sport,

AUD 0 for Opel Grandland,

AUD 0 for Ldv Delivery 9,

AUD 6001 for Van W Lift,

AUD 0 for Ford Transit Lwb,

AUD 6001 for Cab Tray-diesel,

AUD 6001 for Tray Ute,

AUD 6001 for Dual Cab 4wd--4wd,

AUD 0 for Dual Cab Landcruiser-diesel-4wd,

AUD 7900 for Ford Mustang,

AUD 5500 for Ford Galaxy,

AUD 6001 for Metre Tipper Truck-diesel,

AUD 5500 for Kia Carnival,

AUD 6001 for Audi Q7,

AUD 0 for Pallet Curtainsider Lift-diesel,

AUD 6001 for Cubic Metre Curtainsider,

AUD 6001 for 4wd Lid Canopy-4wd,

AUD 6001 for Mercedes V-class,

AUD 5500 for Carnival 6 Seater,

AUD 6001 for Toyota Yaris Cross,

AUD 6001 for Mystery Prestige Vehicle,

AUD 5500 for Opel Grandland,

AUD 5500 for Vauxhall Grandland X,

AUD 5500 for Volkswagen T-cross,

AUD 5500 for Kia Sportage,

AUD 0 for Tray With Gates-diesel,

AUD 6001 for Hilux Ute,

AUD 6001 for Hilux Xcab Ute-4wd,

AUD 6001 for Mercedes Eqa350,

AUD 5500 for Bmw 1 Series,

AUD 6001 for Audi Q5 Inc,

AUD 7900 for U5 Audi Sq5 Inc. Gps,

AUD 0 for Cubic Meter Van,

AUD 0 for Peugeot Partner,

AUD 0 for 25 Seat Bus,

AUD 0 for Lincoln Mkz,

AUD 0 for Mercedes Glc Coupe-diesel-4wd,

AUD 0 for Metre Truck Lift,

AUD 0 for Toyota Hilux,

AUD 6001 for Toyota Hilux Double,

AUD 6001 for Kia Carnival, Automatic - Guaranteed 2020/2021 Registered Car,

AUD 5500 for Subaru Outback Wagon,

AUD 6001 for C Class At,

AUD 0 for 12 Pallet Curtainsider-diesel,

AUD 6001 for Polestar 2,

AUD 0 for 22 Seat Bus-diesel--4wd,

AUD 5500 for Hyundai I30,

AUD 5500 for Vauxhall Insignia,

AUD 0 for Tray With Gate-diesel,

AUD 0 for Ford Transit,

AUD 0 for Iveco Daily 17m3,

AUD 0 for Dual Cab-4wd,

AUD 0 for Peugeot 5008,

AUD 0 for Volkswagen Passat,

AUD 6001 for Toyota Landcruiser--4wd,

AUD 7000 for 22 Seat Bus,

AUD 7000 for Metre Van Lift,

AUD 6001 for Equipped Toyota Prado-4wd,

AUD 7000 for Description Not Available-diesel,

AUD 0 for Toyota Tundra,

AUD 6001 for Equip 4wd Landcruiser-4wd,

AUD 6001 for Cab 3t Tray-diesel,

AUD 6001 for 4wd Dual Cab--4wd,

AUD 6001 for Tray Dual Cab-diesel--4wd,

AUD 6001 for Dual Cab Tray-4wd,

AUD 7000 for 25 Seat Bus-diesel,

AUD 0 for Special,

AUD 6001 for 12 Seat Bus,

AUD 0 for Citroen C4 Grand Picasso,

AUD 6001 for Mystery Vehicle Commercial,

Third Party Liability Insurance Excess differs by car model:

AUD 0 for other car models.

AUD 5500 for Kia Cerato,

AUD 5500 for Niro Plug In,

AUD 5500 for Opel Astra,

AUD 5500 for Kia Niro Hybrid,

AUD 5500 for Renault Captur,

AUD 6001 for Peugeot 2008,

AUD 6001 for Pallet Gates Dropsides-diesel,

AUD 6001 for Cubic Metre Van,

AUD 0 for Fiat Doblo Cargo 3.5m³ O Similar,

AUD 0 for Renault Master 10m3,

AUD 0 for Volkswagen Golf Gti,

AUD 6001 for Audi Q3,

AUD 7900 for Volkswagen Golf Gti,

AUD 0 for Nissan March,

AUD 0 for Kia Rio,

AUD 0 for Ford Fiesta,

AUD 5500 for Mg Mg3,

AUD 5500 for Mystery Vehicle,

AUD 5500 for Toyota Camry Hybrid,

AUD 5500 for Volvo S60,

AUD 5500 for Toyota Kluger Hybrid,

AUD 5500 for Audi Q5 Hybride,

AUD 6001 for Mitsubishi Pajero Sport,

AUD 0 for Opel Grandland,

AUD 0 for Ldv Delivery 9,

AUD 6001 for Van W Lift,

AUD 0 for Ford Transit Lwb,

AUD 6001 for Cab Tray-diesel,

AUD 6001 for Tray Ute,

AUD 6001 for Dual Cab 4wd--4wd,

AUD 0 for Dual Cab Landcruiser-diesel-4wd,

AUD 7900 for Ford Mustang,

AUD 5500 for Ford Galaxy,

AUD 6001 for Metre Tipper Truck-diesel,

AUD 5500 for Kia Carnival,

AUD 6001 for Audi Q7,

AUD 0 for Pallet Curtainsider Lift-diesel,

AUD 6001 for Cubic Metre Curtainsider,

AUD 6001 for 4wd Lid Canopy-4wd,

AUD 6001 for Mercedes V-class,

AUD 5500 for Carnival 6 Seater,

AUD 6001 for Toyota Yaris Cross,

AUD 6001 for Mystery Prestige Vehicle,

AUD 5500 for Opel Grandland,

AUD 5500 for Vauxhall Grandland X,

AUD 5500 for Volkswagen T-cross,

AUD 5500 for Kia Sportage,

AUD 0 for Tray With Gates-diesel,

AUD 6001 for Hilux Ute,

AUD 6001 for Hilux Xcab Ute-4wd,

AUD 6001 for Mercedes Eqa350,

AUD 5500 for Bmw 1 Series,

AUD 6001 for Audi Q5 Inc,

AUD 7900 for U5 Audi Sq5 Inc. Gps,

AUD 0 for Cubic Meter Van,

AUD 0 for Peugeot Partner,

AUD 0 for 25 Seat Bus,

AUD 0 for Lincoln Mkz,

AUD 0 for Mercedes Glc Coupe-diesel-4wd,

AUD 6001 for Toyota Prado,

AUD 0 for Metre Truck Lift,

AUD 0 for Toyota Hilux,

AUD 6001 for Toyota Hilux Double,

AUD 6001 for Kia Carnival, Automatic - Guaranteed 2020/2021 Registered Car,

AUD 5500 for Subaru Outback Wagon,

AUD 6001 for C Class At,

AUD 0 for 12 Pallet Curtainsider-diesel,

AUD 6001 for Polestar 2,

AUD 0 for 22 Seat Bus-diesel--4wd,

AUD 5500 for Hyundai I30,

AUD 5500 for Vauxhall Insignia,

AUD 0 for Tray With Gate-diesel,

AUD 0 for Ford Transit,

AUD 0 for Iveco Daily 17m3,

AUD 0 for Dual Cab-4wd,

AUD 0 for Peugeot 5008,

AUD 0 for Volkswagen Passat,

AUD 6001 for Toyota Landcruiser--4wd,

AUD 7000 for 22 Seat Bus,

AUD 7000 for Metre Van Lift,

AUD 6001 for Equipped Toyota Prado-4wd,

AUD 7000 for Description Not Available-diesel,

AUD 0 for Toyota Tundra,

AUD 6001 for Equip 4wd Landcruiser-4wd,

AUD 6001 for Cab 3t Tray-diesel,

AUD 6001 for 4wd Dual Cab--4wd,

AUD 6001 for Tray Dual Cab-diesel--4wd,

AUD 6001 for Dual Cab Tray-4wd,

AUD 7000 for 25 Seat Bus-diesel,

AUD 0 for Special,

AUD 6001 for 12 Seat Bus,

AUD 0 for Citroen C4 Grand Picasso,

AUD 6001 for Mystery Vehicle Commercial,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

1 mi from Melbourne Airport

4.1 mi from Essendon Airport

11.4 mi from Melbourne City Heliport

Railway Stations

10.8 mi from Flagstaff Train Station

11 mi from Southern Cross Station

11.3 mi from Parliament Train Station

Hotels

0.4 mi from ibis budget Melbourne Airport

0.5 mi from Holiday Inn Melbourne Airport

0.6 mi from PARKROYAL Melbourne Airport

Other Landmarks

11.5 mi from Federation Square

FIND ME A CHEAP RENTAL

Map view of Thrifty Store Location

coordinates: -37.677163 144.8566821

Location Images

The Rental Desk

Thrifty-Melbourne Airport-46068-dropoff_guide

Return Sign

Thrifty-Melbourne Airport-46068-pickup_guide

Pickup Sign

Guest Reviews

Total points： 7.2 / 10 Good

Vehicle condition: 1.0
Vehicle cleanliness: 0.9
Spaciousness: 1.0
Counter staff: 1.0
Pick-up location: 0.9
Drop-off location: 1.0
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

O.ALV
Melbourne
8 /10 Very good
Reviewed: Friday, May 2, 2025
Après un appel téléphonique, toujours pas de facture alors que des frais de 80 dollars ont été retirés. Après appel, ces frais sont dus à une restitution tardive lié à une tempête sur kangaroo island. Nous avons prévenu et on nous a dit qu'il n'y avait pas de souci , qu'is avaient l'habitude de ce type de situation. En finalité j'apprends en regardant mon compte qu'une journée supplémentaire a été facturée....
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Zahar
Melbourne
9.3 /10 Excellent
Reviewed: Friday, May 2, 2025
It definitely met our expectations!
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Anonymous
Melbourne
10 /10 Excellent
Reviewed: Friday, May 2, 2025
Highly recommend, staff were nice and gave us an upgrade, smooth pick up and drop off, no hassle
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Golfmacca
Melbourne
9.7 /10 Excellent
Reviewed: Friday, May 2, 2025
Thrifty were very busy and I had to wait about 30 minutes for the vehicle. They had upgraded me to a larger size. The vehicle had obviously been washed quickly but was presentable. Staff were friendly and advised me of the delay.
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C.Broughton
Melbourne
9 /10 Excellent
Reviewed: Friday, May 2, 2025
It was a little tricky to find the pick up point as there were no signs in the airport however this wasn’t thrifty’s fault
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Anonymous
Melbourne
7.3 /10 Good
Reviewed: Friday, May 2, 2025
Counterstaff gets the job done, which is good, but not so friendly.
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Winni Veblen
Melbourne
2 /10 Poor
Reviewed: Friday, May 2, 2025
They blamed me for past car damage. When I rented the car, I pointed out the scratches, and the staff told me minor scratches didn't matter. In the end, they charged me 3300 AUD when I returned the car home. This company is a scam. I will never rent from them again. Their integrity is terrible.
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Coral Edward
Melbourne
10 /10 Excellent
Reviewed: Friday, May 2, 2025
Thrifty provided great service. The staff at the branch were enthusiastic, and after checking my driver's license and translation, the process was quick. After paying the rental fee and a 385 AUD pre-authorization on my credit card, I received the car keys. When inspecting the car, the staff noted some small scratches, which I appreciated. During the return process, the staff instructed me to drop the keys in a box without an immediate inspection, which made me a bit anxious. I took photos of the fuel gauge and the car's exterior, but there were no problems. Thrifty later confirmed via email that there were no damages. Overall, I was very satisfied with the services from both QEEQ and Thrifty, and I hope other travelers can have the same experience.
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Geoffrey Fanny
Melbourne
2 /10 Poor
Reviewed: Friday, May 2, 2025
The promised GLE was replaced with a GLC, and they claimed both cars are in the same class. But in reality, the price difference is huge. Strongly recommend not to trust this car rental company. (There was no option for a GLC among the available models, so I chose a Mercedes-Benz C-Class wagon)
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Maurice Edie
Melbourne
10 /10 Excellent
Reviewed: Friday, May 2, 2025
Easy pickup, specifically noted it's a diesel car
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Pandora Harte
Melbourne
6 /10 Average
Reviewed: Friday, May 2, 2025
Service attitude was average, the car model was downgraded.
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Baird Andrew
Melbourne
10 /10 Excellent
Reviewed: Friday, May 2, 2025
The pick-up and drop-off procedures were simple and efficient. It would be better if they could explain a bit more during pick-up.
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Violet Trollpoe
Melbourne
2 /10 Poor
Reviewed: Friday, May 2, 2025
Waited for an hour and a half to get the car! They explained that it was due to the Chinese New Year, so there were more people, but the problem was that there were hardly any Chinese people in line, mostly foreigners. I booked a mid-size SUV, Mitsubishi Outlander, but ended up getting a Camry. Didn't want to wait any longer, so I took the Camry. Overall, I felt the efficiency was a bit low.
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Lewis Bartholomew
Melbourne
6 /10 Average
Reviewed: Friday, May 2, 2025
Picked up the car at Melbourne airport. Waited in line for about half an hour. The process was quite simple, but there was no guidance when picking up the car, which was a bit confusing. Had to go back and forth between the parking lot and the store entrance twice.
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Celeste Jack
Melbourne
8 /10 Very good
Reviewed: Friday, May 2, 2025
It was okay, but this company charged the deposit directly instead of holding it, and refunded it after the return. I lost some money due to exchange rate fluctuations, which felt unfair. Other than that, everything else was fine.
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Antonia Susanna
Melbourne
2 /10 Poor
Reviewed: Friday, May 2, 2025
There is no Chinese service. Possibly due to the high demand for rentals during the New Year, the attitude of a few foreigners was terrible; they showed no expression and were very impatient when explaining issues. The car model I booked was unavailable, and I was given a very small car with a take-it-or-leave-it attitude.
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Winfred Bill
Melbourne
10 /10 Excellent
Reviewed: Friday, May 2, 2025
Very enthusiastic, excellent service
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Newman Herbert
Melbourne
10 /10 Excellent
Reviewed: Friday, May 2, 2025
The car was very new, and the downtown return location was very convenient.
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Cedric Flynn
Melbourne
10 /10 Excellent
Reviewed: Friday, May 2, 2025
Very good, just don't rely too much on GPS guides as they can sometimes mislead you!
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Everley Evan
Melbourne
10 /10 Excellent
Reviewed: Friday, May 2, 2025
Easy process, friendly staff, good car condition.
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Sarah Whyet
Melbourne
2 /10 Poor
Reviewed: Friday, May 2, 2025
They promised Chinese translation assistance during the reservation, but no one contacted me at the agreed time or during pickup.
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Upton Newton
Melbourne
4 /10 Average
Reviewed: Friday, May 2, 2025
Waited in line for an hour and still didn't get the car!
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Charles Philemon
Melbourne
8 /10 Very good
Reviewed: Friday, May 2, 2025
I rented from Thrifty and waited in line for a bit. I'm not very good at English, but the staff wrote down key information for me, including the total insurance amount (required for those under 25), deposit fees, return time, etc. They didn't try to upsell additional services.
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Tobey Crichton
Melbourne
6 /10 Average
Reviewed: Friday, May 2, 2025
The service staff was too slow. There was only one person in front of me, but I had to wait almost half an hour.
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Mildred Micah
Melbourne
10 /10 Excellent
Reviewed: Friday, May 2, 2025
Thorough inspection and photos taken when picking up the car.
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Cathy Whit
Melbourne
10 /10 Excellent
Reviewed: Friday, May 2, 2025
The service was great, especially during the car return process. They really helped us a lot; otherwise, we would have probably missed our flight.
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Sebastian Acheson
Melbourne
2 /10 Poor
Reviewed: Friday, May 2, 2025
It took 2 hours from entering the store to getting the car
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Cora Hume
Melbourne
8 /10 Very good
Reviewed: Friday, May 2, 2025
Quick pickup and drop-off process. Drop-off had some hiccups but was overall smooth.
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Madeline Surrey
Melbourne
10 /10 Excellent
Reviewed: Friday, May 2, 2025
A very professional car rental company.
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Meredith Juliana
Melbourne
10 /10 Excellent
Reviewed: Friday, May 2, 2025
The pick-up and drop-off process was very quick, and the staff were extremely friendly.
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Elvis Lee
Melbourne
2 /10 Poor
Reviewed: Friday, May 2, 2025
The rental company had poor service. I left sunglasses worth nearly ten thousand yuan in the car when returning it. Half an hour later, when I went back to retrieve them, the company claimed there were no items left in the car! There also seemed to be clear discrimination against Chinese people.
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Hugh Bowman
Melbourne
2 /10 Poor
Reviewed: Friday, May 2, 2025
Arrived at the store around 3 PM but didn't get the car until after 5 PM. The tiny store was in complete chaos. Despite having prepaid for the rental well in advance, there was no car available. After several phone calls, they finally found a car that had just been returned, but it needed to be cleaned first... I wasn't the only one; a group of people were all waiting for the staff to find cars on the spot, standing in the parking lot waiting for the staff to clean each car and drive them over from another location. An old man with an Australian accent kept saying: 'I've been to countless places and never seen such terrible service....'
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Alvin Dolly
Melbourne
2 /10 Poor
Reviewed: Friday, May 2, 2025
Arrived at the return location at 5:57 PM and there was no one there. Had to lift the parking barrier myself. Called them but no one answered. Fortunately, another renter told us to leave the keys in the drop box.
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Hardy Malachi
Melbourne
6 /10 Average
Reviewed: Friday, May 2, 2025
Too many people.
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Tina Robbins
Melbourne
10 /10 Excellent
Reviewed: Friday, May 2, 2025
Excellent
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Polly Spenser
Melbourne
2 /10 Poor
Reviewed: Friday, May 2, 2025
The service was terrible. When I arrived, there was no one there. After waiting for more than half an hour, someone finally showed up. Even then, nobody attended to me immediately. When they did, they were indifferent.
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Eric Habakkuk
Melbourne
10 /10 Excellent
Reviewed: Friday, May 2, 2025
Our English is limited, but the car rental staff were friendly and explained everything patiently. There were five staff members handling orders, so the process was quick and the wait time was short.
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Ogden Gard(i)ner
Melbourne
10 /10 Excellent
Reviewed: Friday, May 2, 2025
Not many people in line.
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Moses Mark
Melbourne
2 /10 Poor
Reviewed: Friday, May 2, 2025
Overbooked! Waited an hour but no car! Terrible company. Charged extra fees! Claimed late return without any delay. Directly deducted fees! Found out after checking my credit card!
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Norman Garcia
Melbourne
10 /10 Excellent
Reviewed: Friday, May 2, 2025
The lady at the rental counter was very friendly and talkative. Later interactions with other staff, including during the return process, went smoothly without much waiting. Thumbs up!
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Bill Graham
Melbourne
6 /10 Average
Reviewed: Friday, May 2, 2025
The line was quite long and the processing speed was slow.
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Roberta Walton
Melbourne
6 /10 Average
Reviewed: Friday, May 2, 2025
When picking up the car, we were told that our selected model was not available. We had to wait for a Chinese-speaking guide to communicate with us, and they suggested a refund if the car was not available. Eventually, we got the car we selected.
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Dora Edgeworth
Melbourne
10 /10 Excellent
Reviewed: Friday, May 2, 2025
Very good, processing speed was quick
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Ruth Moore
Melbourne
2 /10 Poor
Reviewed: Friday, May 2, 2025
Terrible, you'd understand if you use it.
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Lennon Jimmy
Melbourne
8 /10 Very good
Reviewed: Friday, May 2, 2025
Getting a downgrade was a bit uncomfortable, but everything else was fine. The insurance I bought, which was one level higher than the basic one, had a 500 excess fee that was quite useful.
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Lambert Southey
Melbourne
8 /10 Very good
Reviewed: Friday, May 2, 2025
Satisfactory
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Archibald Samuel
Melbourne
10 /10 Excellent
Reviewed: Friday, May 2, 2025
Very satisfied
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Quinn Dickey
Melbourne
10 /10 Excellent
Reviewed: Friday, May 2, 2025
Everything went smoothly! Picking up and returning the car was very convenient! I suggest the company return the rental deposit as soon as possible!
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Kitty Evans
Melbourne
6 /10 Average
Reviewed: Friday, May 2, 2025
I was supposed to pick up the Benz GLE at 11:00, but it was not available until 18:00. Fortunately, the store arranged a Mitsubishi for me to use in the city, but it did delay my schedule a bit. I hope this can be improved. During this period, I contacted the rental service, but they couldn't resolve it either.
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Burton Dewar
Melbourne
10 /10 Excellent
Reviewed: Friday, May 2, 2025
Very satisfied, the staff were friendly and meticulously described important details, and even provided helpful tips about toll roads.
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Dana Frank
Melbourne
10 /10 Excellent
Reviewed: Friday, May 2, 2025
Satisfied
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Martha Orlando
Melbourne
10 /10 Excellent
Reviewed: Friday, May 2, 2025
This company is good
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Modesty Martin
Melbourne
10 /10 Excellent
Reviewed: Friday, May 2, 2025
Got a free upgrade to a higher-end car, excellent
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Sandy Piers
Melbourne
10 /10 Excellent
Reviewed: Friday, May 2, 2025
The staff were friendly, provided detailed information, and gave good suggestions.
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