Customer service is unreachable

Waited too long to pick up the car, over half an hour purely for the staff to verify the information without any communication. No staff accompanied during pickup, making it impossible to confirm any potential vehicle issues.

Completely satisfied with Hertz. While in Australia, I accidentally left the car keys inside and got locked out. The assistance team arrived quickly, wasting no time.

The car was not provided with a full tank, and even though they acknowledged this when I returned the car, the process was extremely slow. I waited for half an hour and was then told to resolve it with the agency. It took two compensations to settle the fuel charge.

The staff tried to sell us insurance and fuel options when we rented the car. We declined. They also asked if we were going to places off the Great Ocean Road and whether we had prepaid for toll roads. Overall, their attitude was good, but communication wasn't very smooth.