Overall, not bad.

The vehicle size I reserved (compact) was not available, so I was "upgraded" to a larger car (full size sedan) that was nice but less fuel efficient and harder to drive/park. The pick-up process was inefficient; rather than handing renters a key and sending them to the lot as typically is done, an attendant brought each vehicle to the queue of renters one at a time. Drop-off was quick but a vehicle condition assessment was not performed, which could result in ambiguity regarding fault for any potential damage.

Excellent prices, vehicle selection, and rental guidance (e.g.- how to avoid unnecessary upcharges). Kudos!

Easy in and out, no waiting

Usually has the best rate among car rental sites

I was told there’s free shuttle bus from Cruise terminal to airport. But turns out only Avis and budget, so we have to find taxi to and return the rental car which was not convenient.

Thrifty need to pull back on pushing ridiculous insurance cover policies. It took a lot of repeated questioning to get them to move from an $80/day fee down to a more reasonable liability cover. It was clear they were trying to pull the wool over my eyes and stress me into an expensive policy. That's not cool.