This experience was very frustrating! 1. I specifically requested the same model as last year, as I rented a Corolla from this company before. However, they insisted on giving me a Kia instead. 2. Last year, there were no upselling attempts, but this time they sneakily added a roadside assistance service during our conversation and charged me an extra $60+. I only noticed it because I got a notification from my credit card's WeChat service. When I told them I already bought full insurance, they said this service was unrelated to the insurance and that the charge was non-refundable since it had already been processed. Seriously... 3. The car they gave me kept showing a low tire pressure warning for the front left tire. I called someone to check, and they said it was only slightly lower than the other tires and that the warning would go away after driving. But throughout the entire six-day rental period, the alert never disappeared. While it wasn’t a slow leak—it was just 0.5 psi lower than the other tires—it made me constantly anxious during my trip. I travel to the U.S. 2-3 times a year and rent a car every time, but this was the worst experience I've had so far. I don’t think I’ll choose Thrifty again in the future.

The Thrifty car rental service at this airport has relatively good service. However, they can be somewhat misleading by claiming that the road insurance is mandatory for everyone. During my second rental, I unknowingly paid for it. But subsequent rentals with Thrifty didn't have this issue. I now think there might have been a problem with that particular car, which is why they suggested I buy it.

Two extremely bad experiences. Upon arriving, I was asked to upgrade and the staff had an arrogant attitude. I received a car without a coolant cap, which was unbelievably terrible!

Issues about the e-pass rental fees and toll fees need to be clearly stated on the platform. Every time, I end up getting tricked. This time, I didn't dare to get an e-pass because I was worried about high rental fees. Unexpectedly, it's all cashless tolls. We passed through about two toll stations on the first day, and later the bill came to $52.25.

They are fine

QEEQ is amazing. You are my go to for all my car rentals.