Overall service was satisfactory, but...

Very satisfied

It's okay

The car rental company doesn't have any Lexus vehicles. On two occasions, I didn't get a Lexus as expected, and I didn't see any in the parking lot. If you are renting a Lexus because of more luggage, be cautious. This time, they gave us a basic Mercedes A-class, which worked out since we had fewer people and managed to fit our luggage. However, being a basic model, the interior was all cloth. Unfortunately, it was a rainy day, and cleaning the dirt would be very challenging. We were charged a hefty cleaning fee (179 euros), and the matter is still under dispute. Fortunately, we have the car rental platform's support, and we hope they can help retrieve the unreasonable charges.

Friendly staff