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Live chat Email us Service Code: 7839789219
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Reviewed: Sat, Oct 8, 2016
About GOLDCAR: 4.0 /10
The queue was quite long, and the two-door Mini I reserved was not available; instead, I was given a Volkswagen Golf. They claimed it was an upgrade, but as a solo traveler, driving a four-door car with a longer body made parking in narrow European streets particularly difficult. Also, I had already selected and paid for full insurance online, but when I arrived at the store, they pushed an additional 90-euro insurance to ensure I felt safe driving away with the car. Furthermore, it is customary to receive a full tank of fuel when picking up the car and return it with a full tank. However, they charged a 90-euro fuel fee, stating that the fuel cost would be refunded based on the amount consumed upon return. After refilling the tank and returning the car, I expected the 90 euros to be refunded but only received 78 dollars back. The difference of over 20 dollars was labeled as a fuel management fee. When I complained, they gave this explanation, which seemed unreasonable. Based on this online reservation experience, I concluded that renting for 4 days was supposed to cost 660 yuan (4 days rental with full insurance) according to the online plan, but the actual cost was 660 yuan plus 90 euros for additional insurance and over 20 dollars for the fuel management fee, totaling over 1500 yuan. Next time, I'd prefer to go to the airport and compare the value-for-money options of different brands' stores before renting a car.

Relevant Reviews on GOLDCAR in Spain

W.Tait

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Economy | Ford Fiesta or similar
Reviewed: Fri, Sep 30, 2022
“Brilliant!”
About GOLDCAR: 10.0 /10
The whole process was so smooth and the lady at the Goldcar desk on pick was really friendly and helpful. Thank you so much.
About QEEQ: 10.0 /10

S.CRESPO ARCE

View more >
Small SUV | Nissan Qashqai or similar
Reviewed: Thu, Aug 25, 2022
About GOLDCAR: 6.0 /10
No creo que el coche reservado sea similar al que nos entregaron. En Golgcar no reconocían el seguro contratado con QEEQ. No nos permitieron usar el pago a través del móvil, sin haberlo comunicado en las condiciones previas.
About QEEQ: 8.0 /10

K.Wee

View more >
Compact | Alfa Romeo Giulietta or similar
Reviewed: Thu, Dec 12, 2019
“Bad experience with refuse to take debit card n CHARGE and not HOLD amount in credit card.”
About GOLDCAR: 6.7 /10
Car Price is good BUT they CHARGE your credit card the deposit of 1500 euro and not put a HOLD on the amount. Thus the currency exchange loss in credit card conversion back n forth ends up USD80 extra. Refuse to take Debit card. So unless you hv credit card in EUR currency, not recommanded to rent from them.
About QEEQ: 10.0 /10

A.Cuenca

View more >
Mini | Fiat 500 or similar
Reviewed: Thu, Sep 19, 2019
About GOLDCAR: 9.0 /10
Well I still have not yet been given my final settlement figure. Due to the floods that occured, the car was a little muddy And Gold car are notorious for putting on extra charges after the hire
About QEEQ: 10.0 /10
My go to car hire app

B.Gollanapalli

View more >
Compact | Ford Focus or similar
Reviewed: Mon, May 27, 2019
About GOLDCAR: 6.7 /10
They said 75 euros for full car insurance so I agreed but ended up charging me 220 for 2 days car rental. Total exploitation never rent with gold car again in my life. I thought the 220 was for holding amount on my credit card

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