The staff at Interrent for both pickup and dropoff were quiet but competent.

Was disappointed with how extra insurance was sold/explained. Difference in what was said to what was actually covered leading to ambiguity on return of car with a puncture. Initial car damage indicated damage to front right wheel where puncture occurred after the fact with no obvious damage to tyre other than punctured tyre had some damage in region of listed damage so concerned that on return told that I was liable for £180 when told on collection we were covered for everything other than damage to windows and mirrors so pretty disgusted with all the ambiguity.

We did not get the car we wanted. We were not given any other option than what we got 'take it or leave it'. They were totally over the top in trying to sell insurance. They insisted on a credit card (which a lot of people don't use anymore). Why not take a deposit on a visa debit. We had to pay c€250 for this reason. The building is overcrowded and their process is too slow. It is not obvious to take a ticket when you arrive.

We waited over 2 hours to get to the counter, and the agents while thorough, seemed overwhelmed. Once we were helped, we were frustrated that the cost was much more than the original amount paid on the website. It was confusing and felt like a rip off.

The new tablet damage system was a nightmare but this may have been the assistant didn’t know how to use it. The previous carbon-copy paper system worked much faster