The process of picking up and returning the car was very quick and convenient.

Very good

Excellent

Picked up the car at the AVIS counter in Munich Central Station. There were two cars to choose from, both upgrades from what I reserved. I chose a high-end automatic diesel S-MAX with navigation. The staff was friendly and provided detailed vehicle information. They also gave me a parking card and a map of the garage. When returning the car on a weekend, the store was closed, so I parked it in a street spot near the entrance and put the keys in the drop box. The staff called me the next day to confirm they had received the car. The whole process went smoothly. One star is missing because I couldn't upgrade to a BMW or BENZ in Germany, which was disappointing.

The car exceeded my expectations,Haven't checked the charges yet. the service in Hamburg though was arrogant, not helpful and did not function well. On my question why not someone could go with me to the car deck , the answer was just, we don't do that. So after 20 hours of traveling I had to inspect a car, then call them, then nobody came, then call them again, and then someone came and inspected it with me. WHY? why could they not send someone with me , if they knew there were scratches on that car. This is not acceptable and budget should really check wat is going on at German counters. the return was difficult because the way to car return is marked car rental not car return and Hamburg Airport is confusing in the way it is built. At the return, the guys had to do chatting in the office before they served people.