It's okay. They gave me a new hybrid car that is fuel-efficient, but it has many features I don't understand. I wanted to switch to the model I had reserved, but they refused. The new system and model are a bit challenging for a middle-aged woman who doesn’t know much about cars.

The business hours at ROCHESTER airport are short. This time, both our arrival and departure times were outside the company's operating hours, so we could only pick up the car the next day and had to return it a day early. It's a bit inconvenient. Maybe because ROCHESTER is a small place, unlike big city airports like Los Angeles or San Francisco where the car rental spots are staffed 24 hours.

Car was in a very poor confition - multiple dents, scrapes etc.

Fine