A $99 CAD refueling fee upon return is very expensive. They charged $612 CAD at pickup including a deposit, and another $423 CAD after return. I complained to Zuzuche, but no response yet.

Quick and friendly

The car model I reserved was unavailable, and I was told I would get a free upgrade, but it turned out to be a Jeep Wrangler! That's a downgrade! After further discussions, I got a Ford SUV, still unsatisfied. They obviously try to take advantage of Chinese customers, even though I had already bought all the insurance, they kept pushing additional coverage. Not good.

I didn't buy extra insurance because the counter staff had a cold attitude and didn't say much. They just handed me the keys without showing me to the car. Fortunately, the staff at the rental company next door were very helpful. I initially just asked about daytime running lights, but they enthusiastically showed me how to use all the lights and where to open the trunk and refuel. When returning the car, the counter staff still had the same cold attitude, but the person who inspected the car provided excellent service.

The Chevrolet Epica is quite good. We drove it daily in Vancouver and used only $20 worth of gas in three days. It's inconvenient without a car, but having one is quite nice. The only downside is that parking can be expensive.