The overall service was satisfactory, and they didn't try to upsell unnecessary things.

Average service

Like: I liked the easy terms, the easy rental process, the low pressure on amenities, The car wasn't the exact car I had rented. I was concerned the mileage would be as much as 10 to 15 miles per gallon difference as my research indicated was quite possible. The SUV I did get was even better on mileage than my expectations of the original vehicle was. When your going over 3000 miles, 10 to 15 miles per gallon is considerable not only in cost, but in refueling time off the highway's. I had plenty of space and it was a new Vehicle with just over 10,000 miles. I was transporting my wife's Cremations to her funeral and it was critical That I have no unneeded delays on the trip. The SUV was flawless and it's remarkable handling came in very useful on that weekend before the 4th of July. Traffic was like a Disney world waiting line. The GMC was nimble.
Dislike: I was disappointed to learn there was no luggage rack on top of the SUV. I thought that was kind of standard Equipment on most all of them. I did learn I could have requested one in advance had I thought of it though. We were 4 people and the luggage rack would have been a good thing.