No details of company or that you had to go to europacar Brought your insurance onlu to find out i had to buy europacars insurance as well! Europacar also would not take cc payment without a pin even thoigh card was present

Price was good Lots of hidden extras that then bumped the price back up

See below

The attitude of this company is extremely bad. They do not accept magnetic stripe credit cards and do not inform upfront. I purchased full insurance, but they still charged me 1200 euros as a deposit. They also charge 45 euros for cross-border service, very greedy. I tried to negotiate with the rental platform for a refund, and it's been 7 days without any response. Later, I went to HERZ and was very satisfied. A 9-seater Mercedes for less than 400 euros for 3 days with full insurance, with a prepaid fuel charge of a bit more than 200 euros. When returning the car, the inspection staff falsely claimed that 45 euros of fuel was missing, even though the tank was full. I went to the HERZ counter, showed my refueling receipt which confirmed a full tank, and they said I had done the right thing and would verify it at the counter.

Although we had some language barriers, their attitude was great and they were very patient.

1. The staff at the Global Drive rental counter at Cologne Bonn Airport in Germany were very helpful and professional. 2. The first point seems useless. I reserved a compact luxury car with automatic transmission (such as a Mercedes A-Class or BMW 1 Series), but in the end, they only had an automatic Ford Focus station wagon available. Ford is not a luxury brand, and the rental company did not offer a free upgrade, which was very disappointing!!! 3. Even worse, the location of the car stated on the key was incorrect, making it difficult to find the car. There were no staff members from the rental company in the parking lot. I had to walk back to the counter, where another staff member accompanied me back to the parking lot to find the car. This process took nearly an hour (from 11 AM to 12 PM). It was exhausting and frustrating. Poor experience!