Overcharged

Long waiting time in line, they changed the car model without permission, giving me a 1.6 Jeep Renegade (which starts at 110,000 RMB in China). I had reserved a BMW X1, but they claimed both cars are in the same category. The 1.6-liter engine's acceleration was terrible, and the driving experience was very poor. Complaints were useless; they said if I wanted to change the car, I had to pay more, and they kept pushing insurance. This rental company is very small, has few vehicles, and the car we got wasn't even German-plated; it had Slovakian plates. Be cautious when choosing a rental company. Don't do what I did, choosing a cheap option and regretting it later. Beware of foreign scams.

The customer had paid the deposit, but the rental car customer service failed to promptly notify the car rental company of the flight information, resulting in no car being available. The service was very unsatisfactory and caused significant inconvenience to the customer. Ridiculous!

Buchbinder is extremely dishonest and even fraudulent. First, I refueled the car at a gas station within 2 kilometers from the return site, spending 55.63 euros (automatic shut-off). 2-3 minutes later, I returned the car. The staff checked the gauge and car condition without mentioning any issues and let me leave after I signed. After returning home, I was charged for 1/8 tank of fuel and repairs for scratches on the front underbody! The fuel charge is outright Buchbinder's shameless fraud! Additionally, the underbody scratches (not the front, you have to lie down to see them) were brought up afterwards, making it impossible for me to defend myself. I cannot determine if it was caused by stones or already existed before. Fortunately, they didn't claim for tire wear as well. However, the inspector did not mention this during the inspection. The worst part is they filled in car damage details on the blank signed inspection form afterwards and shamelessly claimed it was verified by my signature. I can't believe a European company can be so unethical and shameless! Had I known, I would have bought the full insurance they pushed hard during pickup to avoid the deductible loophole. Can you imagine such a shameless company? I've rented cars abroad more than 20 times, and this is the first time encountering such an infuriatingly shameless company. Even if it costs ten times more, I would want to take them to court!

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Dislike: I booked a BMW X1, but was given a Ford Edge. Later found out that the Ford was not cleaned before handed to me. Also, the petrol tank was empty.