Entered the country at 6 am, had breakfast and went to pick up the car a little after 6. No need to queue, there was no one at the Hertz counter (the rental confirmation stated that Hertz counter service time is 6:00-23:59). A guy from a neighboring counter who was wearing another company's vest came to assist. Since there was no need to queue, I had no complaints.

The service was quite standard and picking up the car was very convenient. However, we were told there was no Mondeo available when we arrived, and we were upgraded to a Mercedes instead. At the time, the communication wasn't clear, so I happily drove off thinking it was a free upgrade. When I received the bill back home, I thought I had been fined abroad (I had prepaid the rental fee through QEEQ). It was only after inquiring that I realized there are no free lunches. Haha, but I still think it was worth it. This car rental experience was great!

Average service, short wait times, new vehicles

Excellent