Great

The process went smoothly. I bought insurance in advance, and the store did not push for additional purchases. However, there were no snow tires or similar equipment. Be careful when driving in snowy areas like Banff. The car was in great condition, so it was safe to drive in the snow.

Satisfied. Picked up the car at Vancouver Airport, there were 3-4 groups ahead of us.

The service was good, but the car didn't have basic parking sensors, which affects parking safety.

Like: Price paid at reservation was a much better value than other car rental choices.
Dislike: When we went to pick up the car which we had prepaid for the clerk was going to charge us an additional $200+ as a drop off charge. It was only my protest that caused her to check with her manager who waived this charge. As this was not even mentioned in the prepaid reservation I was shocked to first hear of it at pickup. This needs to be addressed in future rentals and it is an absurd charge. No one should have to pay that especially when you are quoted a specific cost for your total trip and prepay it.