Very good, processing speed was quick

Overbooked! Waited an hour but no car! Terrible company. Charged extra fees! Claimed late return without any delay. Directly deducted fees! Found out after checking my credit card!

The rental company had poor service. I left sunglasses worth nearly ten thousand yuan in the car when returning it. Half an hour later, when I went back to retrieve them, the company claimed there were no items left in the car! There also seemed to be clear discrimination against Chinese people.

Quick pickup and drop-off process. Drop-off had some hiccups but was overall smooth.

They promised Chinese translation assistance during the reservation, but no one contacted me at the agreed time or during pickup.