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Reviewed: Wed, May 2, 2018
About Europcar: 2.0 /10
Very poor experience. Rented a car for someone else, but upon arrival, they were informed that the chosen model was unavailable and suggested an alternative. Despite knowing the renter had poor English, they intentionally did not clarify the costs. Various additional charges were applied for upgrades and lower insurance coverage, making the total upgrade costs higher than the rental fee. All these were not clearly explained to the renter! It took almost a month to resolve this with such a terrible rental company. Be cautious! Similar issues with unjustified charges occurred with an order in Germany despite having insurance purchased in advance from home, only to be charged for reduced coverage at the store. Terrible.

Relevant Reviews on Europcar ROME FIUMICINO AIRPORT

Lydia Scott

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Reviewed: Sat, Nov 30, 2024
About Europcar: 6.0 /10
They didn't push insurance on me, but they gave me a diesel car without informing me about the AdBlue situation. So far, the reimbursement for that expense hasn't been processed by the rental company.

Candice Newman

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Reviewed: Sat, Sep 14, 2024
About Europcar: 2.0 /10
The service was terrible. Even after buying insurance, they deliberately made things difficult. The service attitude was extremely poor. They even intentionally made card payments fail, despite claiming that with their insurance, no deposit would be required. My cards all had sufficient limits, but none of my three cards worked. Later, they processed someone else's transaction first, and suddenly my card worked again after that. It was clearly malicious. In the end, they forcibly added additional insurance costing over ten euros, claiming it was due to system price fluctuations.

Harlan Isaiah

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Reviewed: Fri, Aug 23, 2024
About Europcar: 6.0 /10
At the Eurocar Rome branch, we purchased insurance directly at the counter, which they claimed to be all-inclusive. However, when we returned the car, there was an unexplained scratch, and the return location insisted that this particular damage wasn't covered by the insurance, so we had to pay for it ourselves.
About QEEQ: 8.0 /10

Noel Ackerman(n)

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Reviewed: Tue, Apr 2, 2024
About Europcar: 10.0 /10
During the trip, the car needed more AdBlue, so I bought and refilled it myself. When returning the car, I explained the situation to the counter and requested reimbursement. The staff asked me to email customer service with the details. Using the email provided by the counter staff, I contacted customer service and provided the receipt. Within a week, I received a refund of 28 euros.
About QEEQ: 10.0 /10

Lesley Chesterton

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Reviewed: Sun, Mar 19, 2017
About Europcar: 10.0 /10
Good
About QEEQ: 10.0 /10

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