During the rental period, the car key was stolen in a different city. The rental company demanded a 350-euro fine. Their internal processes were very slow, which delayed the delivery of the spare key. It took a full four days to send the key from Paris to Paris, delaying the return of the car. This caused the contract to expire before the car could be returned, and they charged a high extension fee of 129 euros per day for six days. Very unreliable.

Average attitude

Long waiting time aside, they insisted on giving me an upgrade saying my two suitcases wouldn’t fit in the Fiat 500 I originally booked. They wouldn’t even let me check the car. Instead, they forced the upgrade and charged me an extra 25 Euros per day, claiming it was a good discount, which doubled my original cost. I had to accept it because I was in a hurry. I chose to return the car in downtown Paris. The train station is in an underground parking garage, but this was not mentioned on the document. I ended up driving around Paris streets several times.

Efficient and fast, good vehicle condition

L'air conditionne de fonctionnait pas donc nous avons du revenir rendre la Renault Captur et en prendre une autre (une Fiat) qui s'est avere etre bien meilleure (air conditionne, carplay, camera arriere, consommation apparemment elevee et turning radius mauvaise pour une petite voiture). Donc au final c'etait plutot une bonne experience malgre le delais au depart.

Facile a utiliser. Tout sur une app.