Good

Very satisfied.

The service was excellent, and communication over the phone was clear and concise.

A perfect car rental experience, the car's performance and condition were excellent. During this trip, we had two incidents, First, at the hotel in Monterey, we broke the rear car window while parking. We immediately contacted the rental office. Unlike other parts of the car, the window had to be fixed urgently to avoid hindering the trip. Much praise to the rental company for having a similar car sent over from San Francisco that night. They drove three hours and delivered it to us at 4 AM! Second, on the way from Big Sur to Bakersfield, we accidentally took a very dangerous mountain road. We drove for two hours along a winding cliffside road and were very worried about the car's condition. But the car performed splendidly even on such a challenging road, thanks to its powerful engine. We appreciate the rental company and have decided to continue renting a car for our trip to Los Angeles on the 15th.

car received was the actual car I booked - same make and model! This is rare nowadays and good to see. Staff did not try to upsell me any unwanted extras.

Price drop protector reduced the cost by $10 a few days after booking - a nice bonus.

Ended up hiring a larger car as we had increased luggage and car we had planned to hire was same spec as what we had at home which would no way fit everything in. Wasn’t cheap overall, bur given good daily price on increase. Service was fantastic and went out of their way to assist with child car seats etc.

All worked easily.