Cost was more than quoted. Unhappy and won’t use again

Satisfied

The car had 20,000 miles on it, and its performance and appearance were great, but the interior was a bit dirty. Probably because labor is expensive in the US and no one cleans it. At LA Airport, you have to take a shuttle bus to the rental center, which took 20 minutes to arrive, and then you have to wait in line for an hour. The good thing is after completing the paperwork, there's a long row of various brands of the same type of car for you to choose from, which is super cool!

Staff were nice but they didn’t provide all the details and expectations I had to ask lots questions.

Great definitely will book again

Car was upgraded without request or comment. There was no Dollar agent at the facility, sign was left to see a Hertz agent. Cannot speak to relationships between companies, but our experience was just super! As a consumer, do not care how good experiences happen, just that they do happen. So, booked with easy rent cars.com, got more and better vehicle than I chose, and pricing was more than fair.

Dislike: The Sun Pass toll system was not explained well. I ended up paying over $10 per day for tolls when I only used tollways to and from the airport. The rest of my driving was on surface streets so I would have saved money by paying cash for the tolls I used rather than paying the flat rate.